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After adding the bank information, you will need to verify access to the new bank account, either by using Instant Account Verification, or by using micro-deposits Verification. PEX strongly recommends Instant Account Verification which works with most major bank providers.

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How to Add a Bank Account Using Instant Account Verification via Open Banking Providers

1
Log into the Administrator Site at https://dashboard.pexcard.com
2
Click the “Business Settings” tab.  Click on the “External Accounts” tab.
3
Click the “Add an External Account” button
4
Click “Agree and Continue” to agree to the Online Validation Terms
5
Choose your bank from the list of available banks.
  • PEX supports bank account authentication for thousands of financial institutions, including many of the largest banks in the U.S. (Chase, Citibank, Wells Fargo, US Bank, Bank of America, and more)
  • If your bank is not supported you will need to use micro-deposits verification, which may restrict access to certain PEX features such as Same Day ACH funding
6
Enter your online banking credentials (e.g., username and password)
7
Click “Continue”
8
You should see your newly added bank account in the list of External Bank Accounts
Note:If you are having issues connecting your bank account, use the “Click here” hyperlink and you will be able to add your account using micro-deposits verification.

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Online Verification Common Issues

PEX uses the 3rd party tool Instant Account Verification via Open Banking Providers in order to connect to your bank account. These are some common problems experienced by our customers during the online verification process:
  • Occasionally Instant Account Verification via Open Banking Providers or your bank’s service may be disrupted preventing online verification. In this event, the pop up for searching for your bank should indicate service issues, and it may be best to try again later.
  • Although Instant Account Verification via Open Banking Providers support over 12,000 financial institutions, your bank may not show up on the list when you search for it. Additionally, for some banks consumer accounts are supported by Instant Account Verification via Open Banking Providers, but business accounts may not be.
  • In some situations certain user settings on your bank account may prevent Instant Account Verification via Open Banking Providers connectivity such as privacy restrictions or multi-factor authentication.
  • When you change your bank account username or password, PEX loses access to the bank connection we use to verify account details. PEX Business settings for External accounts will indicate the bank is “Unlinked” if we lose connectivity. We suggest relinking your external bank account in this situation.
  • If you are unable to complete the online verification process despite these suggestions, you should proceed with the micro-deposits verification method by selecting the “Having a problem?” prompt. This may restrict access to certain PEX features such as Same Day ACH funding.

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How to Add a Bank Account using Micro-Deposits Verification

1
Log into the Administrator Site at https://dashboard.pexcard.com
2
Click the “Business Settings” tab.
3
Click on the “External Accounts” tab.
4
Click the “Add an External Account” button
5
Click “Having a Problem?” to select the micro-deposits method for account verification.
  • Enter your account number, routing number, and bank name
  • Click “Submit”
6
PEX will email you a confirmation of set up and/or update within 24 hours
7
PEX will make two small deposits to your bank account in the next 2 to 3 business days.
  • Check your bank account for these deposits.
8
Return to the “External Accounts” tab and enter the values of the two micro-deposits
9
Click “Submit”
10
You should now see your newly added bank account in the list of External Bank Accounts
Once you have set up your newly added bank account, you can initiate transfers from that account via the Administrator website and also via the PEX Mobile App (for iOS or Android). You can make a one-time transfer of funds, or you can set up recurring transfers. Please also see “How to Fund From Admin Site ”
Last modified on April 22, 2026