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Only PEX can issue replacement cards. Administrators may create only new cards. Lost/Stolen card replacements will immediately close all prior cards on the account once the shipping address and shipping method have been confirmed. This is a permanent action. Damaged card replacements will allow the previous card to remain active until the replacement arrives in the mail. Activating a replacement card will immediately close all previous cards on the card account. Cardholders may call 866-685-0898, available 24/7, for a replacement to the address on file with First Class FREE (10-15 business days) shipping only. For a change of address or shipping method, only Administrators may request Priority - $10 (4-8  business days), Expedited- $55 (5 business days) or Rushed - $70 (4 business days) delivery of replacement cards.  Administrators may call 866-685-1898, available 24/7, for a replacement to any domestic address within the 50 states, and with the shipping method preferred.
Note:Administrators should only activate cards once they are received.
Last modified on April 23, 2026