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Renewal cards are automatically shipped via First Class Mail 10-15 business days (no tracking) two months (60 days) prior to card expiration.
Note:Cards on disburse programs will not auto renew.
Prior to expiring, administrators may either replace the cards or can opt to create a new card order on the dashboard. It is recommended administrators create a new card order rather than replacing the existing cards.
  • Renewal cards are sent to the shipping address for the cardholder that is on file under their profile
  • Prior to card renewal, ensure the shipping address on file is up to date and accurate
  • Card accounts that do not have a shipping address listed will have auto renewed cards automatically shipped to the billing address on file by default.
  • The shipping estimate of 10-15 business day begins the business day after the card order is processed rather than when the order has shipped. Shipment of cards take a number of days and will be available for view on the dashboard under the Card Orders section once the card order has been processed.
    Note:Note that holidays (4th of July, Thanksgiving, Christmas, etc.) will also impact delivery estimates as offices are closed for the holiday.
Updated shipping addresses for each card account is recommended in order to ensure cards are received in a timely manner. If you do not receive your renewal card by the end of the prior month of expiration, then please contact your Business Administrator for details.
Note:Active, Inactive, and Blocked cards will auto-renew; Closed cards will not auto-renew.
Last modified on April 23, 2026