Skip to main content

​
(SELF-SERVICE) HOW TO RESET YOUR PASSWORD

1
Navigate to the login page: https://dashboard.pexcard.com/
2
Click the link titled “Forgot your username or password”
3
Enter your username.
  • If you have forgotten your username, click the link to receive a username reminder via email
4
The password reset link has been sent to your email.
5
Check your email and follow the reset link.
6
Press the “Continue” button on the “Verify your identity” page.
7
An OTP code has been sent to your mobile device. Note: if you have more than one phone number saved in your profile, you will be able to choose which one should be used for verifying your identity.
8
When you receive the code, enter it in the “Secure Access Code” field.
  • Do not enter any spaces or additional characters
  • The code is valid for one time use only
  • If you try to reset your password from a new device and you don`t receive “Secure Access Code”, please contact our Customer Support team.
9
Click “Continue” to proceed.
10
On the “Reset password” page you are prompted to enter a new password and confirm it. Passwords must meet the following requirements:
  • Must be min 8 characters in length
  • Must contain at least one digit (0-9)
  • Must not begin with a hash symbol (#)
  • Palindromes (such as “123aba321”) will be rejected
  • Must not contain your username

​
(ADMINS ONLY) HOW TO RESET THE PASSWORD FOR ONE OF YOUR CARDHOLDER TEAM MEMBERS

1
Login to https://dashboard.pexcard.com/
2
On the Team Members tab, find and click on the name of the cardholder  whose password needs to be reset
3
Click on “Reset Password” button at the bottom of the page
4
Review the email address shown for the cardholder. Clicking the Reset Password button will trigger a temporary password to be sent to the email address shown on the cardholder’s profile
Last modified on April 22, 2026