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Once the merchant has processed the transaction for a merchandise return, the funds will be credited to the original form of payment back onto the card’s available balance. If the card account is closed at the time of the merchandise return, then any credited funds will be moved to the main PEX account. If funds remain on a closed card, an administrator may ‘zero out’ the card or manually remove the funds. Funds removed or zeroed out from a card automatically move back to the main business balance. If the card has been replaced, any credited funds will automatically move to the latest card’s balance.
Last modified on April 22, 2026