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PEX Card Declines When PEX declines a transaction, the decline is typically because of an insufficient fund balance on the card. Your Administrator and PEX can verify the reason for all transaction declines. Merchant Card Declines/ Invisible Declines When a merchant declines a PEX card transaction that PEX has sent an approval for, unfortunately, neither your Administrator nor PEX can see exactly why the merchant declined it. A decline will not be visible for your Administrator nor PEX to review and the merchant must be contacted directly to determine why they have declined card. You can contact Customer Support at 866-685-0898.
Last modified on April 22, 2026