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In some cases, the merchant may have submitted an authorization request for the debit or credit prior to the settlement. If the settlement request was sent with information that did not match the authorization request then the settlement transaction would appear as a “force post”.

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Cardholder Receipts, Notes and Tags

If the cardholder attached a receipt to the initial authorization request, and then merchant settled the transaction as  a force post, the receipt may become “unattached” after the authorization expires. Administrators can review these receipts under the tab titled “unattached receipts”. To attach an unattached receipt to the appropriate transaction, click to download the receipt image to your desktop. Navigate to the appropriate transaction in the cardholder transaction history and click “Add receipt” to upload the receipt.
Last modified on April 23, 2026